FAQs on online teaching

The University of Granada has an agreement with Google for the institutional use of its G Suite services, using the portal https://go.ugr.es/

To access these services, students must have a @go.ugr.es institutional account. If you need to activate your account, follow the instructions in this document: 

• Instructions to create a @go.ugr.es account

When you finish recording a Google Meet session, the video must be processed before it can be viewed or shared with other users. This video will be stored in the Drive unit of your @go.ugr.es account, in a folder called “Meet Recordings”. This folder contains the recordings of the videoconferences that have been saved.

Delays in making Google Meet recordings available are not our responsibility, as Google is responsible for processing the recordings as a service.

If you follow the steps in this guide on the web https://ceprud.ugr.es/formacion-online/orientaciones-metodologicas/clase-online,
in the section "How to share a recording", the default option shares the link so that only students who belong to the UGR and have a @go.ugr.es account, can access it.

The instructions explain this process. If you want students to be able to view the recording, but not download it, you must make sure that the "View only" sharing option has been chosen.

For videoconference teaching, there is a free software alternative, called the JITSI Meet tool. It is a videoconferencing server that can be accessed with a web browser and an internet connection via this link: https://meet.jit.si/. It can be used for:

• Videoconferences.
• Sharing screens between participants.
• Recording the sessions.
• Collaborative chats within each room.
• Requesting a turn to speak.
• The App is available on multiple platforms. You can download it from: https://jitsi.org/downloads/.

Here are some instructions on how to prepare your videoconference classes using this free software option: 

• Tutorial to teach via videoconference using Jitsi Meet

If you record your classes, you can subsequently make them available to students. In this way, it is easier for them to go over the contents and stop the recording if some parts are more difficult to understand. Moreover, if some students were not able to attend your class for whatever reason (due to scheduling problems, internet connection failures, etc.), they will have the opportunity to access this material. 

In this link, you can find information about different options for recording a class, as well as some useful tools, including tutorials:

• Instructions and tools for recording classes

The University of Granada has an agreement with Google for the institutional use of its G Suite services, using the portal https://go.ugr.es/

To access these services, students must have a @go.ugr.es institutional account. If you need to activate your account, follow the instructions in this document: 

• Instructions to create a @go.ugr.es account for students

PLEASE NOTE: Once you complete the instructions, it may take a few hours for the @go.ugr.es account to be activated (even if the process has been carried out correctly).

In the following guide that explains how to activate a GO account for students: 

• Instructions to create a @go.ugr.es account for students

the two-factor authentication screen is not mentioned because it was recently set up in the “Acceso identificado” Student Account.

All you have to do is follow the steps on the screen, and the code for the second authentication will be sent to you. Then, you can log into your “Acceso identificado” Student Account and request a GO account.

You can find more information on the two-factor authentication process in this link:

• https://csirc.ugr.es/informatica/cuentasinstitucionales/AccesoIdentificado/DobleFactor.html

When you activated the @go.ugr.es account, you probably changed the password to your UGR email account by mistake. This account is also the one used to access PRADO.

As shown in the image below, in the last step of the GO account activation process (in which you have to request the account activation), you can also change the password to your UGR email account. So make sure you did not change it by mistake when you activated your GO account.

If you did accidentally modify it, you can change it back by following the same steps (and change your password back to the original one):

A student's GO account address will always have the format:

name_user@go.ugr.es,

The “user_name” is chosen during the activation of the account. We strongly recommend that you use the same credentials as those used for your @correo.ugr.es account.

In GO accounts for teaching staff, in the NAME field of the account, which is the one that appears in Google Meet rooms, the system shows the first name and the two last names. However, for students, it only shows the first two words in the database. For example:

• For María López Fernández, it will show MARÍA LÓPEZ
• For José Antonio Rodríguez López, it will show JOSÉ ANTONIO
• For Antonio de la Rosa Fernández, it will show ANTONIO DE

We have used student accounts and the Google account manager to test if a name can be changed, and it was not possible (although  it is possible with a standard @gmail account).

However, these issues are not our responsibility as Google uses the information in the UGR database and automatically selects those two words.